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Friday, March 27, 2009
Fundamentals of asset management
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Thursday, March 26, 2009
Fundamentals of Asset Management - 11
13.0 Asset planning
13.1 An objective is not meant to be just a visionary or an eye-catching phrase, but it must be realized in order to indicate the approach and the path undertaken is the right undertaking and the right strategy. Therefore, an asset management plan must be formulated containing the policies, strategies, objectives, performance measurements (such as service levels) and all activities in the asset life cycle.
13.2 Over-planning is a mystic phrase where an organization plans towards an objective, which is impossible to achieve. Thus, planning must be flexible enough to meet changes, to be able to detect risks and changes over the asset life cycle. A comprehensive plan will achieve the desired outcome, but planning without having an inbuilt performance measurement and reporting system will always fail as the organization would not know whether it has achieved what is set for. Nevertheless, organization must not over plan.
13.3 In asset management, these plans are called Asset Management Plans, which contains the minimum items such as:
a. Purpose of the plan
b. Asset management policies, strategies and policies
c. Asset life cycle management plan
d. Future demands
e. Service levels
f. Monitoring and improvement plan
g. Operating and maintenance plan
h. Renewal, replacement and disposal plan
i. Financial Management Plan
j. Asset Management Practices
With these plans, the organization shall be able to ensure that the service delivery is optimized and efficient to meet community and stakeholders demands.
Fundamentals of Asset Management - 10
12.0 Asset management objectives
12.1 The need of asset management objective is clearly stated in PAS 55-1 from the Institute of Asset Management, United Kingdom and the statement is shown below:
“The organization shall establish and maintain documented asset management objectives at relevant function and level within the organization. The objectives shall derived from and consistent with the asset management strategy.”
12.2 It is very clear that emphasis is on a single asset management objective throughout the organization and the organization shall disseminate or establish asset management objectives to all staff at various levels in the organization. No single unit/sections in an organization shall have an objective deviating from the main objectives. This is necessary if any asset management policies, strategies or operational tasks need effective executions.
12.3 In realizing the asset management objectives, the organization shall consider:
a. Legal, regulatory and statutory requirements
b. Technological advancements
c. Financial, operational and business requirements
d. Related risk in asset management
e. Views for appropriate stakeholders
12.4 The above requirements are important so that the objectives developed are always relevant and in the context of the organizational business environment. In this respect, every activity and data gathering will be streamlined throughout the organization resulting in a shared vision, improved and effective information and decision-making. As such, the organization shall be able to meet service delivery objectives efficiently and effectively.
12.5 As a result, the organization would be able to plan, formulate and implement strategies and, lastly measure its performance. It is also important that a communication plan be established so that the objectives can be communicated effectively to its stakeholder, customers, users, key suppliers and so forth ensuring formulating of a set of reasonable objectives and successful delivery of service.
Monday, March 23, 2009
Fundamentals of Asset Management - 9
11.1 Stakeholders are person, group, or organization that has direct or indirect interest in the asset. In infrastructure assets, the person, group, or organization who used the asset are basically the stakeholders of the asset and their quality of life will be determined and influenced by the asset. On the other hand, the government or the person that funds and owns the asset is the key stakeholder of the asset.
11.2 It is good practice to involve in the planning for new asset, those who are concerned directly or will be affected by the asset. Their inputs are important to successful delivery and the benefits realization of the asset. This is what we call good governance of the asset.
11.3 In this respect, the organization who manage the asset, service providers and the construction community have roles to play and hence, be responsible to achieve the asset’s objective(s). They have the responsibility to create and manage the asset. Each of the organization, service providers and the construction community has different roles and responsibility in the asset life cycle. Their actions are inter-related and have considerable effect on each other when realizing the asset. They must instill good governance in order to have an asset that fulfills its objectives.
Fundamentals of Asset Management - 8
1o.1 When assets are constructed or installed, these assets are meant to be used or utilized. As such, the asset must be able to continuously provide services to the community. Subsequently, asset owners will derive benefits from the assets whilst the public or the users of the assets will enjoy a better environment and quality of life.
10.2 On the other hand, a user of the asset does not expect much from the asset used but when they relate it to quality, quantity, availability, safety and responsiveness, questions will be raised by the user when there is a drop in the level of service of the asset. Hence, the organization must act accordingly to the questions raised as it has an impact on its organization’s service delivery. Though it is impossible to have zero gripe from users, efforts must be made to minimize any discomfort to the users thus minimizing complaints from users.
10.3 To do this, organizations must take a proactive stand and constantly thrive to understand user expectations through regular interaction with users. By having regular interactions, the level of satisfaction can be determined. There are various methods to implement the assessment or survey and the most common method is by street, online or a general survey. Nevertheless, focus groups may be employed at an earlier stage before implementation to gauge the fulfillment of the asset objective.
10.4 Examples of user expectations are:
10.6 By assessing the condition and performance of the asset in conjunction with periodic and customary customer satisfaction surveys, CSS in short, the organization will be able to gauge the achieved service level of the asset and appropriate the amount of funds to asset if the achieved asset’s service level is lower than the stated service level. If gaps arise between the actual and and the intended service of the asset, measures must be taken such as renewal to ensure that the asset will continue to deliver its sevice during it functional life.
Fundamentals of Asset Management - 7
9.1 We do sometimes just fix the asset after it breaks down because it is the easiest way to maintain assets. It might be the right strategy but it is the best option and relative easy to undertake. In doing so, the cost of maintenance might not be justified and there is no value for money. There is also high probability that the cost is more than expected and the maintenance is sometime “overdone” and repeatable. Nevertheless, without proper planning, design and construction or acquisition, the asset may cease to have value to the organization. By doing this, the asset has become a liability and a burden to the organization. With asset management, these practices are things of the past as asset management starts from the inception of the asset until the end of the asset life, which is the life cycle of an asset and giving prominence to the operation and maintenance of the asset. Asset life cycle does not start from the day it is operating or maintained, but it starts from its inception and asset life cycle is an important element in asset management. Control starts from the inception stage, making its way up to end that is the disposal. Some would say that we must design to maintain rather than design to build which is easier.
9.2 Any asset would have a typical and simplistic life cycle, that is:
a. Initiation
b. Procure or acquire
c. Operate and maintain
d. Dispose or renew
As the asset reaches its lifespan, an organization must make a decision whether to dispose or making a complete renewal of the asset. If the asset is disposed, the organization will have to start to plan for a new asset, if the need arises.
9.3 For infrastructure assets, a more comprehensive and detailed life cycle must be developed to reflect the actual activities an stages of the asset such as buildings or roads. The figures below llustrate typical examples:
9.4 Briefly, every activity that is pre-requisite to materialize an asset (no matter what asset it is) is detail out in sequence in order to manage and control the output of each activity including measuring the outcome of each activity. In this context, the output of each activity must reflect back the asset intended objective. If the asset does not meet its objective, the asset’s specification needs reviewing, amendment or even a total revamp, to ensure the asset’s objective is met in all the activities. This is the importance of an asset life cycle. The life cycle ensures reviews and allows immediate amendments or modifications to its specification before any preceding activities to proceed.
9.5 The above statement is in line with the previously stated asset definition, that is:
a. An item/physical component/facility that have a distinct value to the organization; and/or
b. An item/physical component/facility that enable services to be provided
In order for the asset to give service well within the designated objective, we must manage and control the activities at its infancy that is during the inception phase and up to its disposal or renewal or even upgrade.
9.6 At the end of the day, whatever asset that is constructed or installed, the asset is what the organization wants in order for the organization to realize its service delivery.
Thursday, March 19, 2009
Fundamentals of Asset Management - 6
8.1 Asset condition is the physical state of the asset at the material time of assessment whilst asset performance is the ability of the asset to provide the required level of service. We understand that every physical asset will deteriorate due to normal wear and tear or through other factors such environmental degradation and so forth. In this respect, some assets will deteriorate faster from other assets and vice versa. As such, we must assess the asset periodically in order to have a quantifiable physical condition of the asset. Furthermore, the condition of the asset relates to the degree of performance of the asset and performance of asset relate to achieving its service level. At the end of day, we will have a database of asset condition, which will allow the organization to make a strategic decision on the asset. The figure below illustrates a typical performance cycle of an asset.
8.3 For a typical condition assessment, the methods used are:
a. Documentation and desktop review
b. Visual inspection
c. Sampling for laboratory testing
d. Analysis on the present and future rate of deterioration
8.4 It is important that the necessary documentation depicting the details of the asset and record of maintenance works must be available for a conclusive assessment. If no documentation is available, the organization must start from zero base, build up the documents especially as-built plans, and so forth. Hence, by accepting asset management, the organization will be building an excellent documentation system.
8.5 It is also equally important to have a rating or a grading condition system to identify the physical state of the assessed asset. With this rating or grading system, the organization will at anytime know the physical condition of the asset and the funds needed to maintain the assets. The combination of the physical condition and performance will be the basis to determine the actual service level of the asset at that particular time. With further analysis, the economic life span can be determined at different scenarios and the expected performance of the asset in the future.
8.6 In general, asset performance is the ability of the asset to provide the required level of service and can be measured in terms of reliability, availability, capacity and meeting customer needs.
8.7 The assessment of asset condition and performance must be a cyclic programme either yearly or frequency determined by the organization, based on condition of the asset or maintenance cost. If the resources to implement the assessment are readily available, the assessment must be on a regular interval. Without this assessment programme, a number of outputs, which are important inputs to the organization’s decision making process, will not be known amongst others such as:
a. The residual life,
b. The maintenance or renewal cost ,
c. Prediction of asset failure,
d. The rate of consumption,
e. Failure pattern and so forth
8.8 Without these assessments, the organization will be back to the normal maintenance programme and doing things without having a justifiable and value for money programme that is fixing asset when it breaks down. By doing so, the asset will continue to fail and dysfunction prematurely resulting in the deterioration of asset performance and customer’s expectations as shown in the figure below.
Monday, March 16, 2009
Fundamentals of Asset Management - 5
7.0 Service criteria
7.1 Service criteria are a set of guiding principles defining the standard of quality of service provided by an asset or assets. Amongst the generic service criteria are:
a. Quality
b. Quantity
c. Availability
d. Safety
e. Responsiveness
7.2 Even though the above generic criteria encompass all that the organization need to formulate service criteria, the other important factors to include are legislative, user, availability of funds and the organizational strategic requirements. With all these criteria and linking it to the asset’s objective, the asset’s service criteria can be developed and implemented by the organization. The figure below shows the formulation of asset criteria, asset service level and asset performance.
7.4 Each of the assets mentioned have its own service criteria and maybe, multiple level of service for each of the assets. For example, a road pavement has multiple service level, but it can be consolidated into a single service level for the road pavement. Furthermore, a level of service is the defined quality of a particular service area in which measurements of performance or compliance can be made. In this case, the road pavement provides a smooth riding quality but signage and drainage will have a different service criteria and service level.
7.5 It is important for the organization to determine the current service level of the asset in order to see whether the asset is within the service criteria set forth and to enable the gap closed between current service level and the newly defined service level. If the asset is below the service criteria and the defined service level, the asset need to be renewed, upgrade or disposed of. This method also allows the gap determination between customer expectations and the service provided.
7.6 The above figure illustrate two (2) gaps to closed and once, the two (2) gaps are closed the actual service delivery will be the same as the customer’s expectations. The closing of gaps will sometimes involve capital expenditure or it could just inform the customer the value for money for having that level of service. Nevertheless, it most cases, the organization has to disburse funds for modifications or renewal of the assets in order to elevate the current level of service towards customer’s expectation. This exercise could take years depending on the availability of funds. For a local council, the funds are limited and usage of the limited funds must be prioritized on assets which in a poor condition. This is the most important aspect of using service criteria, which can help an organization to manage its financial needs and spending.
7.7 The diagram below shows the relationship between the individual service level and ultimate service level of a network of assets:
7.8 Lastly, every asset must have a service level and sometimes, an asset consist of numerous assets acting in a system to provide a service. The determination of service level is important, as the organization will be able to demonstrate to its customer the performance of the assets to their expectations.
Friday, March 6, 2009
Fundamentals of Asset Management - 4
5.0 Roles and responsibility
5.1 In any management system, role and responsibility is important and given due recognition as one of the leading factor of a successful management system. Hence, the key success factor is always the clarity of role and responsibility in an organization. Without this clarification, everyone in an organization will assume a role but will not assume the responsibility. In such case, we have organization full of people but none is doing tasks or activities towards the organization’s objectives.
5.2 In asset management, the organization must know:
a. What is the role and responsibility of each person or unit sections;
b. Why the role and responsibility is formulated in such a way;
c. When to execute the role and responsibility;
d. Who is the custodian of the assets;
e. Who is responsible for the operation and maintenance of the asset;
f. How to execute the role and responsibility;
5.3 Once the organization has established the roles and responsibilities in the organization, the role and responsibility must be properly documented and maintained. As mentioned earlier, the role and responsibility in an asset management system is utmost important, as it will determine the successful implementation of an asset management system.
5.4 Even though it is not a necessity to create a new unit, but an asset management team must be in place either using an existing manpower or outsourcing the expertise. The asset management team will necessitate qnd implement an asset management system in the organization with emphasis on review, coordinating and monitoring asset management activities.
5.5 At the end of the day, the organization will be accountable if the asset fails to deliver the desired or the expected service delivery.
6.0 Asset objectives
6.1 It is a norm that an asset acquisition’s proposal must be accompanied with reasons and objectives of acquisition or creation. One does not build, acquire or construct an asset without any justifiable reasons or objectives unless the organization has surplus funds, which the organization does not know what to do with it. An asset will become a liability if it ceases to function and perform its primary objective. Therefore, it is necessary that an objective(s) be attached to an asset.
6.2 Clearly, all assets must have a defined objective(s). By having an objective, the asset is created with a purpose. With this objective, service criteria for the asset can be created and the asset performance can be measured and monitored. Typical assets’ objectives are:
6.4 By having assets’ objectives, the service criteria and the service levels can be determined. With these service levels, the organization can informed the public, determine the assessment rates need to be paid by the taxpayers, the budget needed to maintain the service levels and so forth. This action creates transparency and justifiable measures to the customers and the organization as a whole.
Wednesday, March 4, 2009
Fundamentals of Asset Management - 3
4.0 Asset regisrty
4.1 These are a few questions that an organization need to ask or answer about their assets:
a. What assets are owned or owned by others
b. When the assets are acquired;
c. When the last date repaired?
d. Why the assets are acquired;
e. Where the assets are (that is the location of assets);
f. Who is the custodian of the assets
g. How the assets are maintained;
h. How much is the cost of acquisition and maintenance of the assets
4.2 If the organization has all the answers for the above questions, the organization has a good asset registration system, which is a pre-requisite to a good management system.
4.3 If the organization is able to only a few of the questions, it is high time now to start registering all the assets acquire, owned or leased by the organization. The asset register must be able to answer the basic questions whilst a more advance asset register will be able to do analysis and data drilling. The assets to be registered must comply with the two (2) requirements listed below or whatever the organization policy.
4.4 Once we have done the asset register, the organization now has a complete picture of the organizational assets. It is easier to say than doing it, but the task is needed before anything else.
4.5 Earlier, we have defined an asset as:
a. An item/physical component/facility that have a distinct value to the organization; and/or
b. An item/physical component/facility that enable services to be provided
4.6 1.1 The above criteria are the basis of an asset register. When setting up an asset registry, we must also realize that assets have generic or similar characteristics between other assets in the organization. As we know that physical assets deteriorates with time through normal wear and tear or even technology changes, these factors must be incorporated in the asset registry especially on its designed or intended life.
4.7 Usually, an asset has these generic, familiar and typical characteristics, that is:
a. Design life;
Design life is the period from acquisition to a time determined by the designer, which the asset expected to work or function within the specified design parameters.
b. Economic life;
Economic life is the period from acquisition to a time when the asset becomes a burden or too costly to operate and maintain the asset to a particular level of service (that is ceases to be the lowest cost alternatives in delivering its service)
c. Functional life;
Functional life is the period from acquisition to a time when the asset ceases to perform the function specified
d. Operation and Maintenance regime;
Operation and maintenance regime are planned activities necessary to retain the assets as near to its original condition or function. The planned activities includes operating the asset, doing repair works, and so forth. Maintenance may come as planned maintenance, routine maintenance or even breakdown maintenance
e. Service provided or its function;
The service provided is meant by the performance or function expected from the asset during its life span and characterize by either quality, quantity, availability or safety. The service provided always relates or links to the strategic objectives of the organization.
f. Dynamic or passive assets;
Asset is ether a dynamic or a passive asset. Dynamic assets have moving parts while passive assets have none.
4.8 To relate the design, economic and the functional life of an asset, the figure below explain in a graphical form the relationship between those three (3) live spans.
4.9 Once we have known our assets and an asset registry, we can go to the next fundamental that is role and responsibility.
Fundamentals of Asset Management - 2
2.0 Definition of Asset Management
Asset Management Definition
2.1 Asset management is commonly defined as:
a. Systematic and coordinated activities and practices through which an organization optimally and sustainably manages its assets and asset systems, their associated performance, risks and expenditures over their life cycles for the purpose of achieving its organizational strategic plan; or
b. A systematic process of maintaining, upgrading and operating physical assets cost-effectively;
2.2 In short, asset management is a systematic approach in managing assets in order to realize the asset stated benefits and service provision. Most management system will have two (2) separate management system that is the procuring stage and the maintenance stage of an asset, but in asset management, it encompasses the two (2) stages, as the acquisition stage will have a deep effect on the maintenance stage.
2.3 We can generally say that asset management is to ensure that all our assets will continue to provide reliable services.
3.0 Asset Management Fundamentals
3.1 To understand asset management, we must understand the fundamentals in asset management. The fundamentals are as follows:
a. Roles and responsibility
b. Asset registry
c. Asset objectives
d. Service criteria
e. Asset condition and performance
f. Asset life cycle
g. User expectations
h. Asset stakeholders
i. Asset management objectives
j. Asset planning
3.2 It is important to understand the above fundamentals in order to formulate and have an excellent asset management system in the organization. In addition, we must embrace system thinking and furthermore, asset management is a multi disciplinary.
In the next post
3.3 In the next post, I will try explain in detail, each of the fundamentals above